faq

frequently asked questions

  • What is Kairos Cares?

    Kairos Cares is a non-medical home care agency dedicated to providing culturally relevant,

    compassionate, and professional eldercare services to aging Nigerians. We primarily serve families abroad (diaspora sponsors) who want reliable care for their elderly loved ones back home.

  • Where is Kairos Cares based?

    We are currently headquartered in Lagos, Nigeria, with plans to expand to other states across the country as part of our growth roadmap.

  • What makes Kairos Cares different from other elder care providers?

    We are founded on empathy and a personal experience of caregiving. What sets us apart is our deep commitment to cultural relevance, trust-based caregiving, and transparent communication with diaspora families. From language and food preferences to religious values and emotional connection, we tailor care to what truly matters.

  • What services does Kairos Cares offer?

    We offer a range of non-medical services including:

    Personal care (bathing, grooming, hygiene support)

    Companionship and social interaction

    Light housekeeping and home-making

    Errand and transportation assistance

    We also plan to introduce pharmacy support and app-based care monitoring tools in the near future.

  • Do you provide medical or nursing care?

    No, we do not offer medical or clinical nursing services. Our focus is on non-medical support that enhances comfort, dignity, and daily living for the elderly.

  • Can I customize the type of care my parents receive?

    Yes! We create personalized care plans based on the specific needs, preferences, and lifestyle of each client. Sponsors will have input into designing the care plan during our onboarding process.

  • How do I sponsor care for my elderly parents or relatives in Nigeria?

    Simply reach out via our website or contact form to request a care consultation. Once we understand your needs, we’ll recommend a care package, onboard your loved one, and provide you with regular updates and access to support tools.

  • How will I know if my loved one is receiving the right care?

    We use a mix of communication tools, including caregiver logs, CRM-enabled check-ins, periodic calls, and SMS updates to keep sponsors informed. A client dashboard is in development for even more visibility

  • Can I speak with the caregiver directly?

    Yes, sponsors are encouraged to stay connected. While we provide regular updates, we also facilitate communication between sponsors and caregivers as needed.

  • Is there a minimum duration for care services?

    We offer flexible care plans – ranging from short-term support to long-term care packages. Speak to our team to find the best fit for your situation.

  • How can I become a caregiver with Kairos Care?

    If you are passionate about eldercare and believe in compassionate service, you can apply via our “Join Us” page. We prioritize caregivers who are culturally sensitive, experienced, and willing to undergo training.

  • Does Kairos Care offer caregiver training?

    Yes. We provide structured onboarding, ongoing skill development, and career progression pathways to

    ensure that our caregivers deliver high-quality service and grow professionally.

  • Are Kairos caregivers employees or contractors?

    Our caregivers are part of the Kairos Cares network. We offer fair compensation, support tools, and

    performance tracking to ensure a professional and respectful work environment.

  • How do I receive updates about my parent’s care?

    We provide bi-weekly caregiver updates, scheduled calls, and SMS check-ins. We are also working on a client dashboard and mobile app for more real-time communication and transparency.

  • Do you have a mobile app?

    A Kairos Cares caregiver/client app is currently under development. It will allow for real-time tracking, care logs, communication, and feedback collection.

  • How much does Kairos Cares service cost?

    Pricing depends on the level and frequency of care required. After your initial consultation, we provide a detailed care plan and transparent pricing options tailored to your needs.

  • What payment methods do you accept?

    We accept secure digital payments via bank transfers, debit/credit cards, and plan to include

    international gateways for our diaspora clients.

  • Can I cancel or change the care plan?

    Yes, we offer flexible options. You can adjust or cancel your plan with advance notice. Terms will be clearly stated in your service agreement.

  • How can I contact Kairos Cares?

    You can reach us via:

    Email: Kairoscare001@gmail.com

  • Do you offer free consultations?

    Yes! The first consultation is completely free. It is our way of helping you understand how we can support your family and tailor a care plan that fits your needs.